Benjamin R. Unger
Work
A curated selection of my projects and case studies
Work
A curated selection of my projects and case studies
Work
A curated selection of my projects and case studies
Keeping messaging competitive in Webex.
How I kept Webex competitive by quickly adding key messaging features. These additions and improvements helped us retain key customers and are now used by upwards of 4 million users daily.
Adding mobile meeting scheduling to Webex.
How I added the ability to schedule meetings to the Webex mobile app so people can get work done on the go. This 0 - 1 initiative is now used by over 270k users per week.
Fixing the data analytics tool for Webex Contact Center.
How I took a neglected data analytics tool for Webex Contact Center out of the past with 7 new features, better information architecture, and a complete visual redesign.
Skills
I'm a do-it-all product designer, with writing and research superpowers.
Skills
I'm a do-it-all product designer, with writing and research superpowers.
Skills
I'm a do-it-all product designer, with writing and research superpowers.
End-to-End Product Design
I have the full breadth of skills required for every step of the product design and UI/UX process—from problem definition to wireframes, to final visual design, and everything in between.
01
End-to-End Product Design
I have the full breadth of skills required for every step of the product design and UI/UX process—from problem definition to wireframes, to final visual design, and everything in between.
01
End-to-End Product Design
I have the full breadth of skills required for every step of the product design and UI/UX process—from problem definition to wireframes, to final visual design, and everything in between.
01
Strategy
I sit as a senior peer with product mangers and engineering leads to define, prioritize, and plan large-scale projects that have multiple phases, features, iterations, and releases.
02
Strategy
I sit as a senior peer with product mangers and engineering leads to define, prioritize, and plan large-scale projects that have multiple phases, features, iterations, and releases.
02
Strategy
I sit as a senior peer with product mangers and engineering leads to define, prioritize, and plan large-scale projects that have multiple phases, features, iterations, and releases.
02
UX Writing + Content Design
I started my UX journey as a writer. I believe that words form the structure and backbone of great products. Copy isn’t an afterthought for me, it’s baked into my process.
03
UX Writing + Content Design
I started my UX journey as a writer. I believe that words form the structure and backbone of great products. Copy isn’t an afterthought for me, it’s baked into my process.
03
UX Writing + Content Design
I started my UX journey as a writer. I believe that words form the structure and backbone of great products. Copy isn’t an afterthought for me, it’s baked into my process.
03
Research
Prior to UX, I spent years in academic research and market research. I get to apply those skills in discovery, uasbility studies, A/B tests, and more.
04
Research
Prior to UX, I spent years in academic research and market research. I get to apply those skills in discovery, uasbility studies, A/B tests, and more.
04
Research
Prior to UX, I spent years in academic research and market research. I get to apply those skills in discovery, uasbility studies, A/B tests, and more.
04
Senior Product Designer
Cisco | Collaboration B2B SaaS
4 years, 4 months
UX Writer & Content Designer
Cisco | Collaboration B2B SaaS
3 years
UX Writer & Content Designer
CHG Healthcare | a short-term staffing service for doctors
3 years
Research Lead, Qualtative Reseach
Cicero | Market research and consulting
2 years
Senior Product Designer
Cisco | Collaboration B2B SaaS
4 years, 4 months
UX Writer & Content Designer
Cisco | Collaboration B2B SaaS
3 years
UX Writer & Content Designer
CHG Healthcare | a short-term staffing service for doctors
3 years
Research Lead, Qualtative Reseach
Cicero | Market research and consulting
2 years
Senior Product Designer
Cisco | Collaboration B2B SaaS
4 years, 4 months
UX Writer & Content Designer
Cisco | Collaboration B2B SaaS
3 years
UX Writer & Content Designer
CHG Healthcare | a short-term staffing service for doctors
3 years
Research Lead, Qualtative Reseach
Cicero | Market research and consulting
2 years
What People Say
Hear from some of my past colleagues and mentees.
What People Say
Hear from some of my past colleagues and mentees.
What People Say
Hear from some of my past colleagues and mentees.
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration
Ben was my mentor at Cisco for several years, he gave me guidance on how to structure my design process to promote harmony between UX, dev, and PM to deliver great user experiences. Under his mentorship, I was put on several high-visibility projects, was granted a promotion in my current role, and am now mentoring other designers myself.
Paulina Schuler
Sr. Product Designer @ Cisco XDR
Ben is a thoughtful designer with a strong commitment to accessibility and user needs. I’ve appreciated Ben’s ability to leverage our design system when it fits and push for enhancements when it doesn't. He’s a great partner in that balance—respectful of constraints, but always advocating for the user.
Trip Carroll
Design Systems Manager @ Cisco
I’ve had the pleasure of having Ben as my mentor for three years, he is not only knowledgeable and experienced, but also genuinely empathetic and supportive. He helped me reflect on my experiences, identify areas for improvement, and develop clear plans to move forward. I am deeply grateful for his unwavering support.
Ya-Ying Wang
Product Designer @ Duo Security
I'm impressed by his professionalism, clarity of thought, and dedication to quality. He brings a tenacious approach to design challenges, always grounding his perspective in evidence and supporting it with well-crafted artifacts that effectively communicate both strategy and detail. He is a pleasant teammate: thoughtful, reliable, and a pleasure to work with.
Stewart Curry
Designer Manager @ Cisco Collaboration